Privacy Policy
Effective Date: January 1, 2026
Professional Insurance Solutions, LLC ("Company," "we," "our," or "us") is committed to protecting the privacy and security of personal information collected through our website, communications, and insurance-related services. This Privacy Policy explains how we collect, use, maintain, disclose, and protect personal information.
1. Information We Collect
We may collect the following categories of personal information:
- •Full name
- •Phone number
- •Email address
- •Mailing address
- •Insurance inquiry information
- •Policy-related information
- •IP address and device identifiers
- •Browser type and operating system
- •Cookies and web analytics data
- •Communication preferences
- •Payment and billing information where applicable
We may also collect non-personal information regarding website traffic, user interactions, session duration, pages visited, and other aggregated browsing activity that does not identify you individually.
2. How We Use Your Information
Collected information may be used to:
- •Provide insurance quotes, services, and policy management
- •Respond to inquiries, quote requests, and customer communications
- •Improve and personalize our website experience
- •Process insurance applications and service requests
- •Send relevant communications including policy updates and renewal reminders
- •Improve our internal business operations and customer support processes
- •Maintain website security and prevent fraudulent activity
- •Comply with applicable legal, regulatory, and compliance obligations
- •Conduct internal analytics and business performance reporting
- •Contact you about products and services that may be relevant to your needs
3. Cookies and Tracking Technologies
Our website may use cookies, web beacons, pixel tags, analytics platforms, and related tracking technologies to improve functionality, analyze usage patterns, and enhance user experience. Cookies are small data files stored on your device. You may disable or restrict cookies through your browser settings; however, certain features of our website may not function properly if cookies are disabled. We may use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period). Third-party analytics providers such as Google Analytics may also collect data about your use of our website subject to their own privacy policies.
4. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following limited circumstances:
- •Insurance carriers and underwriters in connection with obtaining insurance quotes or processing applications
- •Licensed third-party service providers who assist us in operating our website and delivering our services
- •Technology vendors and software platforms necessary for business operations
- •Legal authorities, courts, or regulatory bodies when required by law, subpoena, or court order
- •Fraud prevention and compliance service providers
- •Successor entities in the event of a merger, acquisition, or business transfer, subject to confidentiality obligations
All third parties with whom we share information are required to maintain the confidentiality of your information and are prohibited from using it for any purpose other than providing services to us.
5. Data Security
We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include secure server infrastructure, encrypted data transmission (SSL/TLS), access controls, and regular security assessments. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. You are responsible for maintaining the security of any account credentials you use to access our services.
6. Third-Party Websites and Links
Our website may contain hyperlinks to external websites operated by third parties, including insurance carriers, industry organizations, and other service providers. We are not responsible for the privacy practices, content, accuracy, or security of any third-party websites. We encourage you to review the privacy policies of any external websites you visit. The inclusion of a link to a third-party website does not imply our endorsement of that website or its content.
7. Data Retention
We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide insurance services, comply with legal obligations, resolve disputes, enforce our agreements, and meet regulatory and recordkeeping requirements. Insurance-related records may be retained for extended periods as required by applicable state and federal insurance regulations. When personal information is no longer needed, we take reasonable steps to securely delete or anonymize it.
8. Your Rights and Choices
Depending on your jurisdiction, you may have certain rights regarding your personal information, including the right to:
- •Request access to the personal information we hold about you
- •Request correction of inaccurate or incomplete personal information
- •Request deletion of your personal information where applicable and permitted by law
- •Opt out of receiving marketing communications from us
- •Update your communication preferences
- •Request a copy of personal information we have collected about you
To exercise any of these rights, please contact us using the information provided in Section 11 below. We will respond to your request within a reasonable timeframe and in accordance with applicable law. Please note that certain information may be required to be retained for legal or regulatory compliance purposes even if you request deletion.
9. Children's Privacy
This website is not directed to, and we do not knowingly collect personal information from, individuals under the age of 18. If you are a parent or guardian and believe that your minor child has provided personal information to us without your consent, please contact us immediately using the contact information below and we will take steps to remove such information from our systems.
10. Policy Updates and Changes
We reserve the right to modify, update, or revise this Privacy Policy at any time without prior notice. Any changes will be effective immediately upon posting the updated Privacy Policy to our website. The "Effective Date" at the top of this page will reflect the date of the most recent revision. Your continued use of our website following the posting of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
11. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Professional Insurance Solutions, LLC
4818 Six Forks Road, Suite 102
Raleigh, NC 27609-5255
Phone: 580-258-5040